Current HAP Data Breach(es)

Member hotline phone number: (888) 406-8920

October 24, 2025

HAP (Health Alliance Plan) is notifying some of their members about a phishing incident. 

 Here are important facts to know:

  • On October 24, 2025, an unauthorized individual gained access to a HAP business email account through a phishing scheme. The investigation confirmed that protected health information (PHI) was present in the email account. While we cannot determine with certainty that the phisher accessed PHI, we have moved forward with notifications.
  • The affected information may have included name, date of birth, address and HAP ID number. In some cases, SSN was included. 

HAP is doing everything required by privacy laws to alert potentially impacted members, including posting this notice. We are also offering two (2) years of identity monitoring at no cost to the affected individuals.

 If there are questions, please contact our designated call center for this incident by calling (888) 406-8920 Monday through Friday, from 9:00 a.m. to 9 p.m., Eastern Time. That number goes to our business partner Epiq Solutions, a call center that specializes in providing assistance for privacy and cybersecurity incidents.

Toll‑free member hotline: (888) 406-8920

 February 5, 2026

Conduent Business Services LLC, third-party service provider, had the following incident occur between Oct. 21, 2024, to Jan. 13, 2025:  

  • On Jan. 13, 2025, Conduent discovered a cyber incident that affected a limited portion of its network. Conduent reports that it immediately secured its systems and began an investigation with third-party forensic experts.
  • Their investigation determined that an unauthorized third party accessed its environment and obtained certain files containing personal information that Conduent maintained while providing services to HAP. Conduent states that it is not aware of any attempted or actual misuse of the information involved.

Conduent is notifying HAP members whose protected personal information was contained in the affected files. This personal information may include name, address, medical information and other data elements. Not every data element was present for every impacted member.

HAP members with questions, or those who believe they were affected but did not receive a notification letter, may contact Conduent toll-free at (888) 406-8920, Monday through Friday, 9 a.m. to 6:30 p.m. EST.